Privacy Policy Effective Date: 13 May 2026 At Apogee Boutique Hotel and Spa, we value the trust you place in us when sharing your personal information. Our commitment to excellence extends beyond our hospitality and fine dining; it encompasses the integrity with which we handle your data. This policy outlines how we collect, use, and protect your information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This applies to the website: https://www.apogeehotel.co.za/
1. General Provisions
Apogee Boutique Hotel and Spa (referred to here as "we", "us", or "Apogee") acts as the 'Responsible Party' regarding your personal data.
We ensure that all processing is conducted lawfully, transparently, and with the utmost respect for your privacy.
● Our Registered Address: 212 Johann Rissik Drive, Waterkloof Ridge, Pretoria, 0181, South Africa
● Email Enquiries: manager@apogeehotel.co.za
● Information Officer: The General Manager
2. Personal Data:
We collect data provide the seamless, high-end experience Apogee is known for, we collect information that allows us to tailor our services to your specific requirements.
Category Data Points: Identity & Contact Your name, title, contact number, and email address (e.g., when booking a suite or a table at Tribute).
Transaction Data: Details regarding payments for your stay, spa treatments, or corporate events.
Preference Data: Dietary requirements for fine dining or specific room preferences to ensure your stay is bespoke.
Digital Data: IP addresses and interaction data when you engage with our website or digital platforms.
3. Purpose of Collection: We do not collect data without a clear, functional purpose. Every piece of information serves a specific objective:
● To manage your reservations and provide our signature boutique service.
● To communicate regarding upcoming events, promotions, or exclusive offers (only with your express consent).
● To meet our legal obligations under South African law, such as maintaining guest registers.
4. Data Recipients Your privacy is paramount.
We do not sell your data.
We only share information with trusted partners who help us deliver the Apogee experience:
● Service Providers: Such as secure payment gateways and our booking management system.
● Professional Advisers: Where necessary for audits or legal compliance.
● Government Bodies: Only when strictly required by South African law or regulation. All third parties are contractually bound to uphold the same high standards of data protection that we do.
5. Cookies and Digital Interaction: To ensure our website remains as vibrant and functional as the hotel itself, we use 'cookies'. These small files help us understand how you navigate our site, allowing us to enhance the visual and technical performance of our digital presence.
● Essential Cookies: Necessary for the website to function.
● Analytical Cookies: Help us understand which features (like our promotion packages) are most engaging.
● Marketing Cookies: Used to show you relevant content on social platforms.
6. Your Rights Under POPIA, you have the right to access, rectify, or object to the processing of your personal data. You may also request the deletion of your data, subject to legal retention requirements.
7. Security: We employ rigorous physical and digital security measures to protect your information from unauthorised access. We are committed to ensuring the safety of your digital footprint with the same care we provide to our guests on-site.
